Support Agreement
With the purchase of any phone system, Digitcom is committed not only to helping your company transition onto the new system, but providing ongoing service and support as well. In addition to the one year of service and support that Digitcom includes with all its systems, we offer affordable Service Contracts for anyone in need of ongoing support. The cost for this additional service is approximately 10% (often times less) of your system’s original purchase price.
Customers covered by Digitcom’s Support Agreement can expect to receive the below noted service guarantee. Support Agreement customers will receive the following:
- Advance replacement of all hardware
- 24 X 7 X 365 support for all Severity 1 issues (non billable)
- Attendance to Digitcom’s training at no charge, classes conducted monthly
Note: All service commitments are BEST EFFORT.
Benefits of a Digitcom Support Agreement
- 2-hour response time for all system emergencies - Call us 24 hours a day, 7 days a week and we’ll respond within 2 hours
- Get more out of your existing hardware
- Labour charges for repairing equipment – included. We’ll replace the equipment, as well as include the labor to get your system up and running.
- Advance replacement of equipment
- Ongoing training
- Lower rate per hour