Digitcom Telecommunications

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Discover Direct Routing For Microsoft Teams​​

Upgrade Microsoft Teams to a cloud-based phone system with advanced features like call transfer, multi-level auto attendants, and call queues.

Direct Routing for Microsoft Teams

An All-in-One Communication Solution


Simplify Communications

Work smarter by bringing together calling, chat and meetings in an all-in-one app. Quickly start a call from chat, Contact Card, Outlook, or Teams or any web browser.


Call from anywhere, on any device

Stay connected with a single phone number across your computer, mobile devices, and desk phone.


Full Integration with Microsoft Apps

Save time and money with one provider for all your communications needs.



Direct Routing from Digitcom provides access to enterprise-quality HD voice calling with advanced call handling features. Your Teams users can experience inbound and outbound telephone calls on any device or within Office 365 applications.


Unified Communication

Adding enterprise voice to Microsoft Teams’ chat-based collaboration services to provide a true unified experience on a single seamless platform. Break down your business's Teams usage by user, activity, device, and more.


Easily Access Call Logs

Perfect for businesses that bill hourly Microsoft Teams maintains detailed call logs on inbound and outbound traffic. Bring your team up to speed with recording and call monitoring options to help you train new hires faster.

Choose Your Plan​​

All rates are based upon a 36-month contract

Direct Routing Only User:

per user
per month
  • DID
  • e911
  • CRTC compliance fee
  • unlimited NA long distance
  • SIP Trunk
  • SBC usage (the customer buys their own license off their existing Microsoft Enterprise Agreement)

MS Teams User:

75 per user
per month
  • MS Teams Business Voice License
  • DID
  • e911
  • CRTC compliance fee
  • unlimited NA long distance
  • SIP Trunk
  • SBC usage

Not for Profit Teams User:

75 per user
per month
  • MS Teams NFP Business Voice License
  • DID
  • e911
  • CRTC compliance fee
  • Unlimited NA long distance
  • SIP Trunk
  • SBC

Explore Other Solutions


Meetings Made Simple

Microsoft Teams Rooms solutions from Digitcom offer flexible, reliable and cost-effective options, whatever your meeting room requirement or need

Simple Setup

Audio Visual Solutions

By standardizing our meeting room solutions, we can deploy quicker, offer better support, and ultimately reduce your costs

Digitcom communication

Digitcom SIP Trunking

A simple, low-touch, cloud-based SIP trunking solution fully supported by a robust reliable network and API integration.


Most frequent questions and answers

Direct Routing refers to connecting Microsoft Teams to the PSTN (traditional phone) network. Although Teams is often used as an internal collaboration tool, Microsoft has developed a way for the platform to be used as a business phone system.

We connect your Teams users to the PSTN by implementing a Microsoft-Certified Session Boarder Controller (SBC) within Digitcom’s resilient cloud-based network, where we aggregate several Class 1 carriers. This is then connected to the PSTN network, allowing seamless calling between Teams and the traditional telephone network.

Migration is quick and straightforward. In collaboration with your IT team, we take care of the set-up for you, connecting your existing infrastructure to our cloud network and managing the connections.

You can access any desktop or mobile device with internet connectivity with the Microsoft Teams app installed.

With the appropriate Microsoft Office 365 subscription and Business Voice License add-on, you are ready to go!

Yes, you can port of all your existing numbers to the Digitcom Direct Routing service.

Get Started


Interested? Talk to one of our Sales Specialists to get started.

Call centre

Have a question? One of our specialists would be happy to assist you.

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