Digitcom Telecommunications

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

Benefits of Hosted PBX

2 min read

HostedPBX is your office phone system … in the cloud. It means there is no need to invest in your own on-premise phone system hardware. Unlike a traditional phone system, where you own the phone and phone system, in a HostedPBX environment there’s no need to invest in the expensive hardware and software associated with the phone system. We do the hard work, you simply own the phones. 

Improves Efficiency And Productivity  

Using Digitcom’s Hosted PBX, Employees can work from anywhere, while still having full access to the system through a smartphone application. Conferencing functionality, screen sharing and business SMS keep employees in constant contact, so they can get answers when they need them with a single click.  As more employees adopt a hybrid work approach, their calling capabilities will remain consistent in the office, at home, or remote work locations. 

Simple and Scalable 

Hosted PBX requires only an internet connection and a web-enabled device. This helps to eliminate complex hardware requirements. Also, the upgrades are automatic and included in your Hosted PBX subscription. In addition, mobile applications are available on specific subscription plans, allowing you to tailor the end user experience. 

Reduced Complexity.  

Hosted PBX is designed to be easy for users to manage without constantly seeking assistance from IT staff. An online web portal allows individual users to configure their own settings for features right from their computers. There is no longer any need to devote time and resources to training support staff to oversee the system. 


From leading-edge IP desk phones to softphones and mobile apps, employees can talk how they want and when they want. They can even switch seamlessly from one phone to another while on a call – the ultimate in flexibility and freedom. 


Hosted PBX is deployed in multiple data centres, to allow safe and secure routing of calls throughout Canada. A distributed architecture helps Hosted PBX achieve high levels of system uptime. Since all calls use a converged data network instead of dedicated phone lines, creating and participating in conference calls are much easier. 


Traditional analog telephone systems are poorly secured and open to various hacking methods. Cloud security protocols keep critical information under lock and key, which is a vital asset for businesses with increasingly digital workflows. 

Improved Client Satisfaction 

Provide the ultimate in customer service with contact center integration. Digitcom Hosted PBX enables the Call Center supervisor to fully configure all aspects of the call center including agent management (add/delete), call queuing, reports, and the implementation and assignment of calendars for opening and closing hours to ACD groups as well as specific configuration settings for the group. 

Even if it is not a specialized Call Center solution, it will allow you to build advanced Inbound calling services, including 

  • Queue management (welcome message, music, queue size, overflow)  
  • Calendars  
  • Callback system  
  • ACD Web Chat  
  • Systematic Call Recording  
  • SMS (for Mobile Operators)  
  • Visual Queues with Cherry-pick  
  • Call logs and Statistics  
  • Dashboards and Wallboards And much more! 

Integrate With Legacy Systems 

Integrating the old phone system with our hosted PBX service can be done by connecting the legacy PBX to a SIP gateway. Users can keep their current phones and PBX hardware which helps them to keep their existing phone number. 

Have Questions?

Fill out the form below and one of our specialists will get back to you as soon as possible.

What is 7+4?

By submitting my information, I acknowledge and agree with Digitcom’s User Terms and Privacy Policy

Related Articles

Unified Communication Solutions

What Is (UCaaS)?

January 12, 2023

What Is Unified Communications as a Service (UCaaS)? 8 min read Linkedin Facebook Twitter Youtube Unified Communications as a Service...

Read More
Everything You Need To Know About SIP Trunking

What is SIP Trunking?

October 27, 2022

Everything You Need To Know About SIP Trunking 1 min read Linkedin Facebook Twitter Youtube What is SIP Trunking?   Session Initiation...

Read More
Top 10 Benefits of Hosted PBX

Top 10 Benefits of Hosted PBX

October 18, 2022

Benefits of Hosted PBX 2 min read Linkedin Facebook Twitter Youtube HostedPBX is your office phone system … in the cloud....

Read More

Explore Other Solutions

Hybrid Meeting Solutions

Give your teams the flexibility to connect, collaborate and be productive wherever they may be.   Bridge the gap between remote workers and the conference room. 

During the Meeting

Discover Microsoft Teams Voice

Digitcom's direct routing for Microsoft Teams enables internal and external calling, integrated with Office 365 through Microsoft Teams. 

Contact US Digitcom

Cloud Contact Centre

Digitcom’s Cloud Contact Centre Solutions offer an advanced call center management system with more functionality than traditional hardware based contact centers, at a fraction of the cost. 

Get Started


Talk to our Sales Expert Have a question or ready to order? We aim to respond within two business days.


Talk to our Sales Expert Have a question or ready to order? We aim to respond within two business days.

Skip to content